Every day, our travel correspondent, Simon Calder, tackles a krullend haar kort laten knippen readers question.
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But Thomas Cook does not seek signed agreement before supplying vouchers."If the customer requests cash during the process, or would rather have cash after we have offered vouchers, we exchange this for cash, so it is always ultimately with the customers' agreement he said.If the delay is the airlines fault, then the following scale of compensation applies: Flight distance, delay (against scheduled arrival time compensation in Euros.For example, if you are entitled to compensation of 250 then you will receive a Monarch Flight Voucher to the value of 300.We believe Thomas Cook should pay substantial compensation because of its failure to provide a holiday of suitable quality or to take customer complaints seriously.Even in these extraordinary circumstances, you are still entitled to the meals and refreshments, and if delayed overnight, accommodation and hotel transfers.The 400 BA passengers heading for South Africa who endured a 23-hour delay due to last month's air-traffic control meltdown get no compensation because it was manifestly not the airline's fault.These place a legal obligation on the tour operator to make sure foreign suppliers fulfil their parts of the contract so that the holiday described is supplied, while price details and other information in the brochure must be "legible, comprehensible and accurate".I have seen multiple cases of Thomas Cook Airlines failing to seek signed agreement before supplying vouchers.More than 3 hours 400, more than 3,500km (2,175 miles) 3-4 hours 300, more than 3,500km (2,175 miles more than 4 hours 600.
They also say that the default should be cash payment (or, strictly, payment by bank transfer, cheque or to the card used for the original purchase).
Flight within the EU and more than 932 miles delayed for three hours or more.It went on to offer you compensation of 400, "in recognition of your disappointment and in view of your illnesses".Mr and Mrs Perrin were sent "as 15 itunes voucher online code full and final settlement" a voucher, not cash.Please include a daytime phone number.CD, Wickford, Essex, as this was an baby freebies uk 2018 all-inclusive holiday, you are protected by the Package Travel Regulations.If you select Monarch Flight Vouchers then you will receive a voucher to the value of your delay compensation plus 20 per cent.European passenger-rights rules, known as EC261, stipulate 400 compensation for cancelled or heavily delayed flights of that distance.Unfortunately, its own interpretation of the severity of the outbreak differs from yours, and its letter states: "Although there are health and safety measures in place to reduce the spread of illness, I am sure you will appreciate this cannot be completely eradicated.Monarch has a transparent and potentially valuable policy, with an uplift of 20 per cent in the amount of compensation.